Monday to Friday, 9.00am to 4.30pm
Learn about our world-class security capabilities, and simple steps you can take to protect yourself every day, wherever you are online.
The Internet is a vast, largely unregulated network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance.
Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access.
Equally, online security requires your informed and alert participation.
We have placed the utmost importance in ensuring that your personal details, funds and account information remain secure from unauthorised access.
We employ banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent on the line to stop people who may try to tap or hack into Internet communications. The closed padlock on the bottom of the Internet Banking browser page indicates that the Internet Banking site is secure.
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In addition, our system has various security features to safeguard your transactions and personal information. These include:
We have employed a range of security measures to help protect your personal information and transactions. These measures include data encryption, firewalls, automatic timeouts and one-time passwords via SMS Text. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
There are two things you should do:
See our list of useful links.
If you receive a suspicious email purporting to come from a financial institution:
If you have clicked on a link in the email:
Your member number and password identify you to Internet Banking. You must protect them at all times.
If you think that someone has accessed your member number and/or password you should: