Mobile App FAQs

The app allows you to complete everyday banking functions on your mobile phone, this ranges from making payments to accessing funds and applying for services.

The app will work on Android devices (version 4.1 and above) and iOS devices (iOS 7 and above). Mobile phones using a Windows operating system will not be able to use our App.

You can download the app by searching the Google Play (Android) or App Store (Apple) or just use the buttons at the bottom of the page to navigate to the relevant store page.

You will need to be registered for Internet Banking before being able to use the Bank Orange banking app. You will need to know your Member Number / Internet Banking username as well as your Internet Banking password.

If you have not registered for Internet Banking, please register here.

When you first download the app, please press on Account Balances to register. Please log in your Internet Banking username/Member Number and Internet Banking password. You will then be asked to create a PIN or pattern. Your PIN or pattern must be a minimum of 4 digits long.

Once you’ve entered these details and created the PIN or pattern, the app will be ready to use. Note: you will only need to enter your PIN or pattern for future use of the app.

Your PIN or pattern is chosen by you when you register the Mobile app and gain entry to access its secure features for the first time. Your card PIN is for use on your Visa Debit card.

For your security, we recommend that you choose a Mobile App PIN or pattern that’s different to your card access PIN. And like your PIN, you should keep your Mobile App PIN or pattern confidential.

If you need to report your access card Lost or Stolen, please go to the Cards menu on the App.

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To pay a bill select the ‘BPAY’ option.

Choose the ‘Select or Create Biller’ option to select an existing biller from your ‘Biller Address Book’. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified and a receipt issued if the payment is complete.

You can set up and save a new biller using the app by selecting the ‘Add Biller’ option from the ‘BPAY’ screen.

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To make payments to other accounts within Australia, select the 'Pay Others' option.

Choose the ‘Manage Payees’ option to select an existing biller or create a new one. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified with a ‘Payment Complete’ pop up.

You can make a payment to a new account by selecting the ‘Manage Payee’ option.

Currently only transfers to domestic (Australian) accounts are supported.

To make transfers between your own accounts with Bank Orange, select the ‘Transfer’ option.

Choose the ‘Transfer from account’ and the ‘Transfer to account’. Enter the amount you wish to transfer and an optional description, and then select ‘Make Transfer’. The transfer will then be verified with a ‘Transfer Complete’ pop up.

Yes, you can set up recurring payments via any of the payment functions. You can manage future payments on the Future Payments screen.

The Bank Orange app requires a PIN, pattern or biometics (fingerprint) to access account details. If you lose your phone you should contact Bank Orange as soon as possible. We will remove your Internet Banking log in details which will prevent App log in.

You will have three (3) attempts to enter the correct PIN or pattern when accessing the Bank Orange banking app. After three (3) unsuccessful attempts your app will go into a deregistered state. You will need to re-register the app using your Internet Banking username and Internet Banking password, and set a PIN, pattern or biometric as per the normal registration process.

If you cannot remember your PIN or pattern, you will need to deregister the app via the forgot log in option. This option will be visible on the screen where you normally enter your PIN or pattern. Follow the prompts to re-register your App.

Always:

• Memorise your PIN or pattern as soon as possible
• Use a number that is not obvious or can't be easily guessed. Don't use your date of birth or driver's licence number
• Take precautions when using Mobile Banking and Payments app - don't let anyone watch you enter your PIN or pattern

You should never:

• Tell or let anyone find out your PIN or pattern - not even family or friends
• Record a PIN or pattern on your device or computer
• Keep a record of the PIN or pattern with your device

As with all personal belongings, take extra care to keep your phone secure and safe. There are a few things that you can do:

• Use a strong screen lock or PIN that cannot be easily guessed
• Keep your phone locked when you're not using it
• Update phone operating systems as soon as updates are available
• If possible, only use secure Wi-Fi networks
• Ensure your phone is registered with your phone network provider