Monday to Friday, 9.00am to 4.30pm
Celebrate our 60th anniversary with us!
For tickets and more info see Bank Orange 60 Year Anniversary
Don’t panic, we have all the information you need right here.
If you have lost your Visa Debit card within Australia, the first thing you should do is contact us and let us know as soon as practicable. For lost or stolen cards, please phone 1300 705 750
If it is outside our normal business hours (Monday-Friday 9:15am – 5:00pm), please call the Card Hotline: 1800 648 027
Losing your card overseas can be stressful – especially if you suddenly find yourself without access to your cash. The Visa Global Customer Assistance service is available 24/7 and can help you:
To locate a Visa Global Customer Assistance service number, click here.
We urge you to report your card lost or stolen as soon as you become aware that it is missing. Reporting the loss of a card quickly reduces the risk to you of unauthorised access. It also means we can get a replacement card to you much sooner!
If you believe that your Visa Debit card has been misused, lost or stolen or the PIN has become known to someone else, you must immediately contact us during business hours or the after-hours fraud reporting team (Ph. 1300 705 750) 24 hours a day, everyday.
You must provide the following information when making such notification to us or the after hours fraud team:
We or the after-hours fraud team will acknowledge the notification by giving a reference number. Please retain this number as evidence of the date and time of contacting Bank Orange or the after-hours number.
When contacting the after-hours team, you should confirm the loss or theft as soon as possible.
If the after hours number is not operating at the time notification is attempted, the loss, theft or unauthorised use must be reported to us as soon as possible during business hours on (02) 6362 4466.
When you are issued with a Visa Debit, you will be given your own personal identification number (PIN). You will be required to enter your PIN everytime you use your card at either an ATM or eftpos terminal, to prove that you are the owner of the card. Therefore, it is very important that you memorise your PIN and do not store the number with your card.
If you would like to change your assigned PIN number to one you can more easily remember, you can do one of the following; visit the branch, change on Internet Banking, mobile app or at an ATMX ATM.
Here are some other hints for protecting your PIN and access card:
If you believe your card is lost or stolen, you can instantly lock access to your card through the Bank Orange Mobile App.
1. Login to the Mobile App
2. Select the menu icon on the top right-hand side and select 'Manage Cards'
3. Under the relevant card there is an icon to 'Lock card' tap on this to lock your card. You can also tap it again to unlock the card if you find it or no longer require it locked.